Support

Website Support Guide

Everything you need to get the most out of your AI systems — setup guides, how each tool works, troubleshooting, and billing. Can't find your answer? Sam, our AI agent, is standing by in the bottom-right corner, or book a call with our team.

Chat our AI agent

Sam is standing by in the bottom-right corner. Ask anything about setup, pricing, features, or next steps — 24/7.

Book a support call

Prefer a human? Grab a free 30-minute slot and we'll walk through your system or any issue live.

Book a call

Email our team

Reach us directly at otclock.ai@gmail.com for account, billing, or anything that needs a paper trail.

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Knowledge Base

Browse by Category

Pick a topic below to jump straight to the answers, or scroll on for the full guide.

Getting Started

Onboarding, first login, and your first week live.

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AI Receptionist

Call handling, booking, scripts, and routing.

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AI Chatbot

Website & social chat, lead capture, and hand-off.

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Website & CRM

Your site, lead forms, pipeline, and contacts.

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Reputation & SEO

Reviews, Google Business, and local ranking.

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Account & Billing

Plans, invoices, cancellations, and access.

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Getting Started

AI Receptionist

AI Chatbot

Website & CRM

Reputation & SEO

Account & Billing

Troubleshooting

Something Not Working?

Quick fixes for the most common hiccups. If these don't solve it, Sam can help in chat or we'll jump on a call.

Still stuck?

Website Support Guide

Chat our AI agent

Book a support call

Email our team

Browse by Category

Getting Started

AI Receptionist

AI Chatbot

Website & CRM

Reputation & SEO

Account & Billing

Getting Started

How does onboarding work after I sign up?

Do I need to be tech-savvy?

What happens on the free strategy call?

How fast can we go live?

AI Receptionist

What does the AI Receptionist actually do?

Can it book real appointments into my calendar?

What if a caller has an emergency or a tough question?

Can I customize what it says?

Will callers know it's an AI?

AI Chatbot

Where does the AI Chatbot show up?

How does it qualify leads?

Can it hand off to a human?

What does it need from me to get started?

Website & CRM

What if I already have a website?

What's included in a Vibe-Coded AI Website?

Where do my leads and contacts live?

Can I see where each lead came from?

Reputation & SEO

How does the reputation automation work?

What's included in local SEO?

How fast will I see results?

Can it reply to reviews for me?

Account & Billing

Is there a long-term contract?

How do I cancel or pause?

How do I get an invoice or receipt?

Who has access to my account?

Something Not Working?

The AI Receptionist isn't answering calls — what do I check?

My calendar isn't getting the bookings — help!

The chatbot isn't showing up on my site.

I'm not getting review requests out to customers.

I need to change my services, pricing, or hours.

We're Here to Help